Refund policy

At Wild Nordic we prioritize customer satisfaction and strive to provide products of the highest quality. However, we understand that there may be exceptional circumstances where returns are necessary. Please carefully review the following guidelines regarding our refund policy:

Returns and Refunds:

  1. Eligibility:

    • Returns are only accepted in specific circumstances, as outlined below.
    • To be eligible for a return, the item must be unused, in its original condition, and in the original packaging.
    • Please note that certain items may not be eligible for return due to hygiene or safety reasons. Please contact us for case by case situations. 

  2. Damaged or Defective Items:

    • If you receive a damaged or defective item, please contact us immediately upon receipt.
    • We will attain details and in most cases provide a full refund or replacement for damaged or defective items, according to your preference.

  3. Refund Process:

    • Upon approval of your return request, we will initiate the refund process promptly.
    • The refunded amount will be credited back to your original method of payment.

Remedies:

  1. Refund:

    • If a refund is approved, we will process it without delay.
    • Please be aware that it may take some time for the refunded amount to reflect in your account, depending on your financial institution.

  2. Replacement:

    • For damaged or defective items, we offer the option of a replacement at no extra cost.

  3. Store Credit:

    • In certain cases, we may offer store credit as an alternative to a refund.

Contact Us:
To start a return, you can contact us at info@wildnordic.co. Please note that returns will need to be sent to the following address: Butler Company Creations LLC, PO Box 215, Stanfield AZ 85172


Policy Amendments:

Please note that the above policy is subject to change at any time at the discretion of Wild Nordic. We reserve the right to amend or update this refund policy without prior notice.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@wildnordic.co.