Shipping policy
Wild Nordic Shipping Policy
Welcome to Wild Nordic! We’re delighted to offer you our range of skincare products inspired by the pristine nature of the wilderness. Please read our shipping policy carefully to understand our practices and terms regarding shipping.
Processing Time
- Orders are processed within 2-3 business days.
- Orders placed on weekends or holidays will be processed on the next business day.
Shipping Methods and Delivery Times
- Standard Shipping (5-10 business days)
- Express Shipping (2-5 business days)
- Overnight Shipping (1-2 business days) (Available in select regions)
Please note that delivery times are estimates and may vary depending on your location and external factors beyond our control.
Shipping Rates
Shipping rates are calculated at checkout based on your location and chosen shipping method. Occasionally, we offer special deals and promotions on shipping. Keep an eye out for these offers!
Order Tracking
Once your order is shipped, you will receive a confirmation email with tracking information. You can track your order using the provided tracking number on our website or through the carrier’s website.
Customs and Duties
For international orders, customs fees, import duties, and taxes may apply according to your country’s regulations. These charges are not included in the product price or shipping cost and are the buyer’s responsibility. Please check with your local customs office for further information.
Lost or Damaged Packages
Wild Nordic is not responsible for packages lost or damaged in transit. However, we are committed to ensuring customer satisfaction and will assist in filing a claim with the shipping carrier. If your package is lost or damaged, please contact us at [email@example.com] within 7 days of the expected delivery date.
Incorrect Address
Please ensure that all shipping information is correct when placing your order. Wild Nordic is not responsible for orders shipped to incorrect addresses provided by the customer. If an order is returned to us due to an incorrect address, the customer will be responsible for the additional shipping costs to resend the package.
Returns and Exchanges
For information on returns and exchanges, please refer to our Return Policy.
Contact Us
If you have any questions or need assistance with your order, please contact our customer service team at info@wildnordic.co, We are here to help!
Thank you for choosing Wild Nordic. We appreciate your business and hope you enjoy our skincare products as much as we enjoy creating them.